Name: Virtual Assist Pros
Address: Purok 2B, Pigdaulan, Butuan City, 8600, PH
Telephone: +1-254-244-2568
Price range: $$

E-Commerce Virtual Assistant

Our E-Commerce Virtual Assistants handle every aspect of online store operations from product uploads and order processing to customer service and marketing ensuring smooth business performance and sales growth.

📦 Product Management

Product Listings: Upload new products on Shopify, Amazon, Etsy, and more.
Optimization: Add accurate specs, SKUs, barcodes, and SEO descriptions.
Maintenance: Update prices, stock levels, and remove discontinued items.
Research: Identify trending and profitable products for new opportunities.
Quality Control: Ensure listings meet all platform requirements and guidelines.

📊 Inventory Management

Stock Tracking: Monitor inventory across all platforms in real time.
Supplier Coordination: Manage purchase orders and restock requests.
Forecasting: Predict inventory needs using sales and seasonal data.
Returns Handling: Record returns, damages, and replacements accurately.
Automation: Prevent overselling with synced inventory management tools.

📦 Order Processing

Daily Processing: Confirm and process new customer orders.
Fulfillment: Coordinate with suppliers or warehouses for timely delivery.
Tracking: Generate labels, packing slips, and share tracking details.
Problem Resolution: Manage partial shipments, backorders, and updates.
Accuracy: Double-check all details to ensure smooth fulfillment flow.

💬 Customer Service

Customer Support: Respond to emails, chats, and social media inquiries.
Issue Resolution: Handle refunds, replacements, and delivery concerns.
Feedback Management: Monitor reviews and engage with customer feedback.
Knowledge Base: Maintain FAQs and helpdesk responses.
Brand Voice: Deliver professional, friendly, and consistent communication.

📢 Marketing Support

Promotions: Create and manage product discounts and campaigns.
Email Marketing: Assist with Mailchimp or Klaviyo newsletters.
Social Ads: Upload banners, pop-ups, and manage product ads.
Influencer Collabs: Coordinate affiliate or influencer partnerships.
Analytics: Monitor conversions, ROI, and campaign performance.

📈 Data Entry & Reporting

Record Keeping: Maintain organized sales, order, and inventory sheets.
Reports: Generate weekly/monthly sales and performance reports.
Dashboard Management: Create visual summaries for management review.
KPI Tracking: Monitor sales trends, ad spend, and product performance.
Accuracy: Double-check data before final submission.

💎 Customer Retention & Engagement

Loyalty Programs: Manage rewards systems and exclusive offers.
Follow-up Emails: Send thank-you notes and product recommendations.
Review Requests: Encourage satisfied customers to leave feedback.
Re-engagement: Create win-back campaigns for inactive customers.
Community Building: Support brand engagement across social platforms.