Name: Virtual Assist Pros
Address: Purok 2B, Pigdaulan, Butuan City, 8600, PH
Telephone: +1-254-244-2568
Price range: $$

Technical Support Representative

Our Technical Support Representatives assist customers with troubleshooting, product setup, and issue resolution while ensuring excellent communication and customer satisfaction.

💬 Customer Assistance

Respond to customer inquiries via phone, chat, or email.
Gather issue details and guide users through solutions.
Maintain a professional, friendly tone in all interactions.
Ensure customer satisfaction before closing cases.

🧩 Troubleshooting & Diagnostics

Identify and resolve software, hardware, and network issues.
Use remote tools to assist customers when required.
Follow step-by-step processes to verify problem resolution.
Escalate complex issues to higher-level support teams.

📋 Documentation & Reporting

Log all support cases and resolutions in the ticketing system.
Update FAQs and internal knowledge base articles.
Report recurring issues or product bugs to development teams.
Keep detailed records to improve service quality.

🎓 Product Knowledge & Training

Stay updated on product updates, features, and policies.
Test new releases to understand functionality and issues.
Participate in team meetings and internal training sessions.
Share insights and solutions with teammates.

📞 Follow-ups & Customer Satisfaction

Confirm that customer issues are fully resolved.
Collect feedback to improve service and support quality.
Track satisfaction metrics and maintain service standards.
Promote a positive brand experience through reliable support.